Giving Feedback on your Swansea University and SU Experience

As a student at Swansea University, your voice matters in shaping your University experience. Whether you want to express appreciation for positive aspects or address concerns, there are both formal and informal ways for you to provide valuable feedback to your Union, so we can represent you and ensure your voice is heard. Your input not only helps enhance the quality of education and campus life but also contributes to the ongoing improvement of the University and Students’ Union as a whole. 

Formal Feedback Channels 

1. Surveys: 

Surveys are a common method for gathering feedback from students. Keep an eye out for end-of-module or end-of-year surveys that ask about your experiences, course content, teaching methods, and facilities. Your honest responses in these surveys provide insights that can guide improvements. 

There will also be opportunities for you to provide feedback on some of your Student Group experiences such as for Societies, Sports Club and Reps. Keep an eye out for any surveys sent out by the SU or your Student Groups’ Committee. 

2. Forums and Motions: 

Engaging in SU student forums allows you to raise issues that matter to you. These platforms provide a formal structure for discussing concerns and proposing solutions. Through dialogue and debate, you can influence decisions that impact student life. At forums you have the opportunity to submit a motion (two weeks before the date of the forum), motions have the capability to turn an idea into SU policy (more information about motions can be found in THIS help desk article).  

3. National Student Survey (NSS): 

The NSS is a nationwide survey that allows you to provide feedback on various aspects of your university experience. Your responses contribute to the university's rankings and help prospective students make informed choices. 

4. Student Leaders: 

Student representatives, Part-Time Officers (PTOs), Full-Time Officers (FTOs), Student Group Committees, Sports and Societies Executives, and delegates to organizations like NUS UK and NUS Wales are here to represent you. All students can give feedback, but these positions can help facilitate feedback and ensure that it reaches the correct place. Student leaders are here to ensure that a diverse range of perspectives are heard.  The SU will send further correspondence on how you can reach out to your Student Leaders. 

Informal Feedback Channels 

1. Conversations and Discussions: 

Informal feedback is often shared through casual conversations with your peers, lecturers, and even sports clubs or committees. Sharing your thoughts openly helps identify issues and celebrate successes within your academic and social spheres. 

2. Voting in Student Union Elections: 

Participating in elections for clubs, committees, PTOs, FTOs, and representatives is not only a way to elect student leaders but also a means of expressing your preferences and shaping the direction of student initiatives. 

3. Help Desk (hello@): 

The Students’ Union Helpdesk provides a direct line of communication for addressing queries and concerns. If you encounter challenges, reaching out to the help desk allows you to seek assistance and share your experiences. The helpdesk also includes a knowledge base, so you can receive a quick answer from our guides, for many queries. 

4. Staying Informed: 

Being aware of current procedures, policies, and university news is essential. Following the Swansea University Student Union (SU) on social media platforms and regularly checking SU updates keeps you informed about ongoing changes and events. 

The Power of Your Voice 

Your feedback is a catalyst for positive change at Swansea University. By engaging with both formal and informal feedback channels, you actively participate in shaping the university's future. Remember that your experiences, opinions, and insights are valued, and any student has the right to provide feedback. Whether it's through surveys, discussions, or elections, your voice has the power to create a more enriching and supportive university environment for everyone.