Conflict Resolution and Mediation

Conflict is an active disagreement between people with opposing opinions or principles, its not the end of the world!

The majority of conflict arises from: 

• Poor communication 
• Unfair/unclear expectations 
• Different personalities 
• Loss of trust 

Poor communication

Poor communication is the most common cause of conflict; thinking others will know what you’re doing, and your reasons without you explicitly explaining.

How can I prevent this?: 

• Don’t assume people know what and how you’re doing something. 
• Keep all committee updated with planning.
• Make sure people are clear what their role is and how they fit within the committee.
• Communicate regularly with members and try keep them informed and involved with the decision-making process.

Expectations 

Unfair expectations can arise from: 

• Expecting others to do things you wouldn’t do yourself 
• Giving a disproportionate amount of work to some, whilst side-lining others 

For example: Asking a committee member to take on extra work when they have deadlines approaching, even though others on the committee have more time. 

How can I prevent this? 

• Communication – ask during committee meetings if everyone is able to achieve their tasks or if they will need help. 
• Set realistic expectations and check in with each other throughout the year to see if they are coping. 

If you need any further support/ guidance contact the union: hello@swansea-union.co.uk.

Personalities 

People come from different backgrounds & life experiences so may not always see eye to eye. 

How can I help? 

• Accept each other’s differences – you will not always agree, and that’s OK! 
• Don’t take things personally – encourage open discussion as soon as conflict happens so problems don’t worsen. 
• Find a way to compromise – for example let each person do it their way at different times, so they feel they are being heard. 

Trust 

Loss of trust can take many forms, these could include but are not limited to: 

• Not believing someone will keep their part of the agreement. 
• Not believing others' motives. 

How can I help? 

• Do what you say you’re going to do, when you said you’d do it. 
• Don’t gossip about other committee members. 
• Be honest with your reasons for doing things. 

Mediation

If you believe you have taken all these steps, and the conflict is still not resolved you may consider mediation as an option. 

The Students' Union has trained Mediators. For further information please reach out to the Advice & Support Centre or hello@swansea-union.co.uk.

Some of the steps the mediator may take are:

1. Agreement to take part 
   • Mediation only works if all parties agree to mediate, want to find a solution & are willing to compromise. 
2. Allow for story telling & points of view 
   • Ensure all parties are allowed to give uninterrupted version of their version of the story. 
3. Identify what each party wants to get out of the mediation 
   • Ensure interests & needs of each party are clarified; do they have common reasons? 
4. Mind map/outline possible solutions 
   • Create a list of multiple solutions that take each parties’ interests into account. Each possible solution doesn’t need to benefit both parties as you will be evaluating each one individually to see if they work well. 
5. Evaluate each solution 
   • Go through all solutions one by one and consider; Does this solution benefit both people? Which solution benefits both the best? Is this realistic? 
6. Create an Agreement 
   • Once you have chosen the solution that works best, create action points to help put the plan into action. If you think it would be helpful, you can write a formal agreement that all parties will sign. Consider another meeting to check how effective the agreement has been. 

Persistent Conflicts

If you feel you have gone through all the steps to resolving conflicts and are still having issues, then please get in touch with the Student Groups Team by emailing hello@swansea-union.co.uk.